Survey

*Note: All fields marked with an asterisk (*) are required.
Please provide us with your last name
Last Name
Please let us know when our Customer Service Technicians helped you.
*Date of Service
Please tell us which ProCare Customer Service Representative helped you. If you aren't sure, check the name on the business card he or she left behind.
ProCare Customer Service Rep
Did our technician help you set up new equipment, or was this for equipment you were already using?
*Was this for new equipment or help with existing equipment?
Did our Customer Service Professional deliver the equipment/supplies within the timeframe agreed upon?
*Equipment/supplies was delivered in a timely manner

Was the equipment ready for use by the time our Customer Service Representative left?
*Equipment/supplies was ready for patient use upon delivery

Did the Customer Service Representative provide you with clear and understandable instructions?
*Recieved and understood instructions

Do you feel comfortable and confident in the appropriate use of the equipment the ProCare has provided?
*Do you feel confident enough to operate/use equipment/supplies?

Did the ProCare Customer Service Representative provide you with copies of your Rights & Responsibilities, ProCare Complaint Process, billing information, list of contact phone numbers, and reasons to notify ProCare?
*Received the appropriate information

Did the ProCare Customer Service Representative address your questions or concerns in a timely and appropriate manner?
*Response to questions and/or concerns

Are you satisfied with the equipment/supplies provided by ProCare?
*Are you satisfied?

Would you recommend ProCare to friends and family?
*Would you reccomend us?
Please help us improve our service and our product line by telling us what we can do better. We appreciate your business as well as your feedback.
Additional Comments:

Please know that we take your privacy very seriously. The results of this survey will be held in confidence and used only as a tool to improve our service. We will never distribute your information to third parties. We truly appreciate your response, and we thank you for choosing ProCare as your medical equipment provider.

News Articles

Injury or disease in combination with too little vitamin D can be...
Scientists have found a new way to protect stem cells from harsh ...
Organs respond to injuries with the formation of new fibrous tiss...
Cells push out tiny feelers to probe their physical surroundings,...
Electric fields can be used to guide neural stem cells transplant...
Sure, you know how old you are, but what about your cells? Are th...
A novel bandage alerts the nursing staff as soon as a wound start...
Researchers at Okayama University describe in Acta Biomaterialia ...
Members of the Faculty of Biology and A.N. Belozersky Institute o...
The project is headed by Senior Research Associate of the Microor...

Procare Blog

After a long relaxing vacation, it?s time to get back to work ...

With 20 years in the DME rental business I?ve had the opportun...

Last month we explained how transparency plays an important pa...

We continue with part two of our five part series. Last month ...

Over the next few months I will be writing about the five thin...

 

During this Thanksgiv...

 We like to think of ourselves as relatively social people at ...

      A good friend of mine had the misfortune of a family mem...

It's time for all of us to start thinking about spring cleaning....
ProCare launches Patient Ready Certified Program...

ProCare Medical Equipment
195 S. Adkins Way,  Suite 107, Meridian, ID 83642
Toll Free: 866.633.5755  |  Fax: 208.322.8033